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 E-DEAL VOICE CHANNEL |
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E-DEAL VOICE CHANNEL enables you to connect your
CRM to your phone system, therefore opening a whole new dimension of Customer Relationship Management.
E-DEAL VOICE CHANNEL was conceived to quickly enable you to gain productivity (5 to 10%), to improve the quality of the service
you provide (15 to 20%) and to improve your capacity to retain data (100%). |
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E-DEAL CRM is made up of independent modules, each one dealing with one particular aspect of Customer Relationship
Management.
The interaction between the various E-DEAL CRM modules leads to the implementation of a unified Customer Information System.
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The CTI module : simplicity, efficiency and comfort
Both simple to install and to use, E-DEAL VOICE CHANNEL transforms each phonecall in an important interaction. It is no longer simply
a phone number that calls, but a known customer.
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Call directly from the customer file or from the telemarketing call list
Call from a customer file
Thanks to E-DEAL VOICE CHANNEL, every single phone number in your database becomes clickable. Click, the number is dialed ! To keep
track of all phone calls, CTI automatically opens a note in order to have a call report that will be historized in the
customer file. CTI also enables you to return information about outgoing calls (call answered, customer occupied, ...) to
automatically complete the customer file or the call list.
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Bring up the customer file before you answer a call
Bringing up a customer file
on an incoming call
With CTI, each call can be automatically redirected to the right teleoperator (based on various criterias : availability, abilities, targeted
market,...).
The operator has access to the customer file, and can welcome the caller personnally. He is also informed of all previous contacts with
the customer, and can answer most of his needs without having to ask him again.
The call can then automatically be transfered to another operator, if needed, along with the customer file, and with
eventual commentaries on the current situation. The interaction is added automatically inside E-DEAL CRM.
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Gain back your mobility
Thanks to CTI, your employees are identified using their computer login, enabling you to contact them
regardless of where they are. When you transfer a call to an employee, the call gets to him, wherever he might be !
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Go further with E-DEAL VOICE CHANNEL
In combination with other E-DEAL modules, E-DEAL VOICE CHANNEL manages :
- Your phoning campaigns
- SVI integration and automatic call redirection
- Vocal mail directly accessible from your computer
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