 E-DEAL CONTACT CENTER |
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Optimize your call center usage
E-DEAL CONTACT CENTER provides you with a wide range
of tools enabling teleoperators to manage events, to access telemarketing scripts and questionnaires, to complete customer
files and to manage e-mailings. |
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E-DEAL CRM is made up of independent modules, each one dealing with one particular aspect of Customer Relationship
Management.
The interaction between the various E-DEAL CRM modules leads to the implementation of a unified Customer Information System.
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Complete and precise customer/prospect database
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Script example
- Available for B2B/B2C/B2B2C business models
- Manage persons and companies
- Gather customer indications / marketing profile / business information
- Attach files inside the database
- Search the database instantly
- Manage multiple addresses
- Manage links between companies (subsidiary / holding, partnerhsip, ...)
- Delete double-entries / merge two or more companies
- Manage links between persons (influence, tutoring, ...)
- Follow career paths
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Call Center
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Call lists
- Manage events
- Access telemarketing scripts and questionnaires
- Save answers made by customers to telemarketing scripts and questionnaires
- Access multi-criteria targetings / populations
- Manage and send e-mailings
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Calendar
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- Personnal / group calendar
- Daily / weekly / monthly / to-do list representations
- Historization and previsional planning
- Repeated actions
- Private / internal / external actions
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Bids portfolio
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- Access existing offers
- "Per-product" details / offer lines
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Workgroup functionalities
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- Dashboard
- Documentary database
- Product encyclopedia
- Market/competitor databases
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